Agency Recruiters:
Simple, Premium & Exclusive
Drag and drop a resume on your side.
Your client enters their work email to access it. That's it.
Every resume is standardized into one polished, premium design.
And every profile is email-gated, so access stays exclusive to your client.
Request Interview
One giant yellow button stays on every screen, so nobody loses sight of the point: interview the candidate.
Interview Timeline
The candidate’s interview journey stays directly on their profile, so everyone can see how long they’ve been putting your candidate through the wringer—and exactly where the process is stalling. Delay becomes impossible to ignore.
AI
AI is built into every candidate profile, giving clients a private place to ask the questions they never send back to the recruiter.
“Is this company relevant to ours?”
“Have they worked in similar environments to ours — and how did they succeed?”
Internal Sharing
Your client can bring anyone on their team into the candidate profile with a simple click—making it easier to rally support around your candidate.
Communication
Every conversation stays with the candidate, so each stakeholder walks in with the same context — and a direct line to the recruiter.
One shared workspace with your client, so both sides know what’s really happening in real time.
ZOCALO is a client collaboration platform built for staffing and recruiting agencies.
Instead of sharing PDF resumes with your clients, share a private, invite-only profile so your client knows where the candidate stands in real time.
Each profile visualizes the entire interview stage and progression, and includes recruiter notes so every stakeholder is up to speed. Each profile also has a group chat, and every stakeholder has a direct line of communication with the recruiter.
AI is built directly into the profile, so the hiring team can research companies or any other relevant details.
Because recruiting software has always focused on everything that happens before the handoff.
Sourcing. Outreach. CRM. ATS workflows. Candidate management. There are countless tools built to help recruiters find, qualify, and submit talent.
But once the candidate is handed off to the client, the software largely stops.
That’s where the process falls apart.
Resumes get forwarded around. Context disappears. Feedback gets buried. Stakeholders fall out of sync. Recruiters chase updates. Candidates wait.
ZOCALO was built by recruiters to solve the part of the hiring process everyone else ignored: what happens after submission.
We turn the post-submission process into a shared, live experience where recruiters and clients can stay aligned from handoff through decision.
Because your recruiters are wasting a lot of expensive time going on wild goose chases—and your managers are wasting even more time trying to figure out which job orders are actually real.
A role might have effectively died weeks ago, but the recruiter is still working it and telling their manager it’s alive. So management starts grilling the team: When did you last hear from the client? Are they giving feedback? Is this thing actually moving?
That time compounds across your entire agency.
ZOCALO gives management real-time visibility across every job order.
And your ATS already tells you what stage a candidate is in. The problem is figuring out whether that stage is actually real.
ZOCALO looks at what’s actually happening after submission—views, feedback, stakeholder activity, communication, and stage movement—and uses AI to analyze hiring momentum across your job orders.
That gives management an earlier signal on which roles are heating up, which ones are stalling, and which ones may already be dead.
It’s your canary in the coal mine.
Management can jump on roles that need attention, double down where there’s real momentum, or bail on dead searches before another week of recruiter time gets burned.
Your recruiters spend less time chasing clients. Your managers spend less time chasing recruiters.
Everyone gets more time back to make money.
No.
Your ATS and CRM are built to manage what happens inside your recruiting business—candidates, jobs, contacts, activity, and internal workflows.
ZOCALO is built for what happens after the candidate is submitted.
It creates a shared environment between the recruiter and hiring team where the candidate, recruiter context, interview progression, feedback, and communication stay together throughout the process.
ZOCALO doesn't replace your ATS or CRM. It bridges the gap between your internal systems and your client.
We’ve seen them.
They’re ugly. They’re an afterthought.
Most ATS client portals feel like a back door into software that was never designed for the client in the first place. And the candidate experience usually isn’t much better than a glorified PDF resume.
ZOCALO is different.
We focused on creating beautiful, private, invite-only candidate profiles that feel intentional from the moment your client opens them.
That exclusivity matters. Your client isn’t logging into another clunky portal—they’re being invited into a polished, live experience built around the candidate.
And unlike a static portal record, the profile actually evolves with the process.
Recruiter context stays attached. Interview progression updates. Feedback lives in the group chat. Stakeholders can collaborate. AI can help clarify what the resume doesn’t explain.
Your ATS portal gives clients access to a record.
ZOCALO gives them an experience.
Drag and drop a PDF resume into ZOCALO and it generates a beautiful, live candidate profile that can be shared through private invite links.
Your hiring manager can review the candidate and share the profile internally by inviting other stakeholders.
The profile stays with the candidate throughout the hiring process, keeping recruiter context, interview progression, communication, and feedback in one place.
Emailing a resume is a handoff. You're telling Jesus to take the wheel.
ZOCALO is a shared experience.
A PDF tells your client who the candidate is at one moment in time. ZOCALO gives them a live profile that stays with the candidate throughout the hiring process.
Recruiter notes, interview progression, stakeholder communication, and hiring context all stay attached to the profile instead of getting scattered across inboxes, forwarded attachments, texts, and internal threads.
Hiring managers can securely invite other stakeholders, everyone sees the same information, and the profile updates as the process moves forward.
A resume gets sent, then you have to chase everyone down. ZOCALO saves you the chase so you can focus on relationship building.
This is leverage, not a replacement.
You’ve already spent years grinding, building relationships, earning trust, and developing the instincts that made you a top biller. ZOCALO isn’t here to replace any of that.
It’s here to give it more leverage.
Better visibility into what’s happening after submission. Less time chasing feedback and updates. A stronger system keeping clients, candidates, and stakeholders aligned while you focus on the relationships that actually drive your business.
You already know how to bill.
ZOCALO helps you scale what got you there.
Nope!
ZOCALO is modeled after the simplicity of DocuSign. Drag and drop a PDF resume, and you're off to the races.
We turn the resume into a live candidate profile you can share with your client in seconds—no complicated setup, no new workflow to learn, and no heavy implementation.
If your team can upload a PDF, they can use ZOCALO.
Because it makes their job easier too.
Instead of digging through email threads, forwarded resumes, texts, and scattered notes, hiring managers get one live profile with everything they need in one place.
They can review the candidate from desktop or mobile, see recruiter context, follow interview progress, ask AI questions about the resume, message you directly, and leave feedback in the group chat so the entire team stays in the loop.
ZOCALO gives your clients a cleaner, faster way to work with you—without asking them to change how they hire.
Yes.
Hiring managers can securely invite additional stakeholders to the candidate profile, so the right people can review the candidate without forwarding resumes or starting new email threads.
Everyone sees the same live profile, the same recruiter context, the same interview progression, and the same group chat.
No more wondering who has the latest version or whether the right person ever saw the candidate.
Traditionally, a resume has been a static document that only tells half the story.
A hiring manager sees a company they don't recognize, a title they don't understand, or experience they need more context on—and they're left to figure it out themselves.
And they don't always ask the recruiter. They know you want the candidate to move forward, so sometimes they stay quiet, make assumptions, and move on.
ZOCALO changes that.
AI is built directly into the candidate profile, so hiring managers can privately ask questions, research companies, better understand experience, and clarify what they're looking at without leaving the profile.
That means fewer decisions based on missing context or misconceptions.
And when AI can't clear something up, that's where the recruiter comes in—with the context, judgment, and relationship AI can't replace.
By making the entire post-submission process a little less mysterious.
Ghosting doesn’t just happen after you send a resume. Sometimes a client reviews the candidate, schedules an interview, has the interview—and then disappears.
With ZOCALO, the candidate stays in one live profile throughout the process, so you have more visibility into what’s happening at each stage.
You can see when the profile has been viewed, track interview progression, keep feedback in the group chat, and give hiring managers an easy way to message you directly or bring other stakeholders into the process.
That means fewer moments where the candidate just vanishes into a black hole.
You may still have to chase someone every now and then. ZOCALO just helps you spend a lot less time doing it.
No!
We use software and AI to keep everyone aligned.
You still have to take your clients out for drinks.
Effective Date: August 7, 2026
Last Updated: August 7, 2026
Zocalo LLC, a Delaware limited liability company doing business as ZOCALO (“ZOCALO,” “we,” “us,” or “our”), provides recruiting, staffing, candidate-presentation, client-collaboration, communication, artificial-intelligence, engagement-analytics, and related services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our websites, applications, candidate-profile pages, recruiting services, integrations, communications, and other related products and services collectively, the “Services.”
This Privacy Policy applies to:
For purposes of this Policy:
A “Customer” is an agency, employer, or other organization using the Services.
An “Authorized User” is a person permitted by a Customer to use or receive information through the Services.
A “Candidate” is an individual whose professional or recruiting information is processed through the Services.
A “Profile Viewer” is an individual who accesses or interacts with a shared candidate profile.
“Customer Content” means candidate, recruiting, communication, job, client, and related information submitted to the Services by or for a Customer.
Customers may use ZOCALO to upload candidate information, connect recruiting systems, communicate with hiring stakeholders, share candidate profiles, manage recruiting workflows, and review engagement activity.
When ZOCALO processes Customer Content on a Customer’s behalf, the Customer generally determines why and how the information is processed. In that context, the Customer generally acts as the controller or business, and ZOCALO generally acts as its processor, service provider, or contractor.
Questions or privacy requests concerning Customer Content may need to be directed to the Customer that supplied or controls the information. Where required, ZOCALO will assist the Customer with responding to valid requests.
ZOCALO generally acts as the controller or business for information used for its own:
We may collect information such as:
Customers, Candidates, integrations, or other authorized sources may provide information such as:
Candidate documents may incidentally contain sensitive information. Customers should avoid submitting sensitive information that is not reasonably necessary for the applicable recruiting process.
When a Profile Viewer enters or verifies a work email address or accesses or interacts with a shared candidate profile, we collect information relating to that access and interaction.
This information may include:
We may associate this information with the work email address, organization, domain, account, device, browser, or session involved.
We use this information to:
Profile-access and related activity information may be visible to the Customer that shared or manages the profile and to its Authorized Users.
We disclose this information to the applicable Customer and Authorized Users, and to service providers supporting the Services. We do not use private candidate-profile activity for cross-context behavioral advertising.
We retain this information under the criteria described in Section 9.
When communications are created, sent, received, or managed through the Services, we may process:
We may also maintain records of communications with ZOCALO regarding demonstrations, onboarding, implementation, support, billing, or other business matters.
We may receive professional, employment, company, recruiting, or business-contact information from:
This information may include:
We may automatically collect:
ZOCALO does not ordinarily need precise GPS location to provide its core Services.
ZOCALO may generate information or inferences from candidate, job, company, communication, and engagement information.
These may include:
When a Customer purchases the Services, we may collect billing contacts, subscription information, payment status, transaction records, and associated accounting information.
Complete payment-card information is generally processed by a third-party payment processor rather than stored directly by ZOCALO.
We may use personal information to:
We may use professional business-contact information to communicate about recruiting opportunities, candidates, partnerships, demonstrations, products, or services where permitted by law.
Recipients may opt out of marketing or recruiting communications using the method included in the communication.
ZOCALO uses artificial intelligence and other automated technologies to support recruiting workflows.
Depending on the feature used, these technologies may process:
AI-assisted features may help Customers:
ZOCALO may use third-party AI service providers to process information and generate outputs on our behalf.
AI-generated information may be incomplete, incorrect, or inappropriate for a particular circumstance. Customers and Authorized Users should review outputs before relying on them or using them in a recruiting or employment process.
ZOCALO is designed to support human recruiting professionals. It does not itself make final hiring decisions on behalf of Customers.
Customers are responsible for using the Services lawfully and for providing any employment, candidate, privacy, or automated-decision notices required for their use of the Services.
We disclose Customer Content, recruiting information, communications, candidate-profile activity, and workflow information to the applicable Customer and its Authorized Users.
For example, a Customer that shares a candidate profile may receive information about who accessed the profile, when it was accessed, repeat activity, interaction duration, and actions taken.
At a Customer’s direction, we may disclose candidate information to prospective employers, hiring managers, client stakeholders, or other intended recruiting recipients.
We may disclose information to service providers supporting:
These providers may process information only in connection with the services they perform for ZOCALO, subject to applicable contracts and legal restrictions.
We may disclose information to applicant tracking systems, customer relationship management systems, email providers, calendar providers, data providers, and other integrations enabled or directed by a Customer or user.
We may disclose information when reasonably necessary to:
We may disclose information to attorneys, accountants, auditors, insurers, and other professional advisers where reasonably necessary.
Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
ZOCALO does not sell:
ZOCALO does not use private candidate-profile information or private-profile activity for cross-context behavioral advertising.
ZOCALO may obtain professional business-contact information and related company or recruiting information from Customers, public sources, commercial data providers, and integrations. We may use or make this information available as part of recruiting intelligence, stakeholder identification, candidate marketing, or Customer-directed outreach.
Some privacy laws define a “sale” more broadly than an exchange for money. Where applicable law treats a ZOCALO professional-contact-data practice as a sale or sharing, we will provide the notices, opt-out mechanisms, and other rights required by that law.
We do not knowingly sell or share the personal information of individuals under 16 years old.
We may use cookies, local storage, pixels, session identifiers, and similar technologies for:
Strictly necessary technologies may be required to sign in, verify a work email address, access a private candidate profile, maintain a session, or prevent unauthorized access.
We may use analytics technologies on our public websites to understand usage and improve performance.
Where applicable law requires consent for nonessential cookies or technologies, we will request that consent before using them.
Browser or device settings may allow users to block or delete cookies. Some portions of the Services may not function properly when necessary cookies are disabled.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
| Information category | Retention criteria |
|---|---|
| Customer Content and candidate information | Based on Customer instructions, the Customer agreement, the duration of the recruiting workflow or Customer relationship, and applicable legal, security, dispute, and backup requirements |
| Candidate-profile access and engagement information | Based on the duration of the applicable recruiting workflow and Customer relationship, together with security, analytics, legal, dispute-resolution, and backup needs |
| Account, support, and billing information | For the Customer relationship and as required for account administration, support, accounting, tax, legal, and dispute purposes |
| Professional contact and outreach information | While reasonably relevant to recruiting or business purposes, subject to opt-outs, suppression requirements, legal obligations, and Customer instructions |
| Communication records | Based on the communication purpose, Customer relationship, recruiting workflow, security needs, and legal requirements |
| Technical and security logs | For the period reasonably necessary for security, fraud prevention, diagnostics, system integrity, and legal compliance |
| Backup copies | Until overwritten or deleted through our ordinary backup and disaster-recovery cycle |
| Aggregated or de-identified information | May be retained for a longer period when it can no longer reasonably be associated with an identifiable individual or Customer |
We may retain limited information after a deletion request where necessary to:
We may create aggregated, statistical, or de-identified information from information processed through the Services.
We may use that information to:
We will not attempt to re-identify information that we maintain as de-identified except where permitted by law, such as to test whether the de-identification process remains effective.
We use administrative, technical, and organizational safeguards designed to protect personal information.
Depending on the applicable system and information, these measures may include:
No internet transmission, storage environment, or security program can be guaranteed to be completely secure.
Users are responsible for protecting their devices, credentials, and private candidate-profile links and for promptly reporting suspected unauthorized activity.
Depending on location and applicable law, an individual may have the right to:
To submit a privacy request, contact:
Email: info@zocalo26.com
Subject: Privacy Request
We may need to verify the requester’s identity and authority before completing a request.
Where permitted, an authorized agent may submit a request on another person’s behalf. We may require proof of authorization and identity verification.
When ZOCALO processes the information only on behalf of a Customer, we may direct the requester to the Customer controlling the information.
Recipients may unsubscribe using the link provided in an email or by replying with a request not to be contacted.
We may retain limited information on a suppression list so that we can honor the request.
Service, security, transactional, and relationship communications may continue where reasonably necessary.
During the preceding 12 months, ZOCALO may have collected the following categories of personal information:
We obtain these categories from:
We use these categories for the purposes described in Sections 4 and 5.
We may disclose these categories for business purposes to the recipients described in Section 6.
Our sale and sharing practices are described in Section 7.
Our retention criteria are described in Section 9.
Where applicable, California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment when exercising their rights.
ZOCALO does not use sensitive personal information to infer characteristics unrelated to the recruiting, security, or service functions for which the information was provided.
Where required and applicable to our practices, ZOCALO will process legally recognized opt-out preference signals.
Where European, United Kingdom, Swiss, or similar privacy law applies, we may process personal information under one or more of the following legal bases:
Relevant legitimate interests may include:
Personal information may be transferred to and processed in the United States and other countries where ZOCALO or its service providers operate.
Where required, we use legally recognized safeguards for international transfers.
The Services are intended for professional and business use and are not directed to children under 18.
We do not knowingly permit children under 18 to create accounts or use private candidate-profile functionality.
Customers should not submit information about minors unless they have a lawful and appropriate reason and have provided any required notices or obtained any required authorization.
The Services may contain links to or integrations with third-party websites, applicant tracking systems, customer relationship management systems, email providers, professional profiles, data providers, and other services.
Those third parties have their own privacy practices. This Privacy Policy does not govern information processed independently by those third parties.
ZOCALO's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We may update this Privacy Policy to reflect changes in:
We will post an updated Policy with a revised “Last Updated” date.
Where required, we will provide additional notice or obtain consent before applying a materially different use of personal information.
Questions, concerns, or privacy requests may be sent to:
Zocalo LLC
2447 Pacific Coast Hwy, Suite 200
Hermosa Beach, CA 90254
United States
Email: info@zocalo26.com
Subject: Privacy Request
Effective Date: August 7, 2026
Last Updated: August 7, 2026
These Terms of Use (“Terms”) are a binding agreement between you and Zocalo LLC, a Delaware limited liability company doing business as ZOCALO (“ZOCALO,” “we,” “us,” or “our”).
These Terms govern your access to and use of ZOCALO’s websites, applications, candidate-profile pages, client portals, recruiting tools, artificial-intelligence features, communications tools, integrations, analytics, and related services collectively, the “Services.”
You agree to these Terms when you:
If you do not agree to these Terms, do not access or use the Services.
If you access or use the Services on behalf of a company, staffing agency, recruiting agency, employer, or other organization, you represent that you have authority to accept these Terms on that organization’s behalf. In that case, “you” also refers to that organization.
Our Privacy Policy explains how ZOCALO collects, uses, discloses, and protects personal information. By using the Services, you acknowledge the Privacy Policy.
A separate signed master services agreement, order form, recruiting agreement, data processing agreement, or other written agreement between ZOCALO and a Customer will control to the extent it expressly conflicts with these Terms.
Some provisions of these Terms apply specifically to paying Customers. If you are only viewing a shared candidate profile, provisions concerning subscription fees and Customer administration do not apply to you.
For these Terms:
“Authorized User” means an employee, contractor, client stakeholder, or other person authorized by a Customer to use or receive information through the Services.
“Candidate” means an individual whose professional, employment, or recruiting information is processed through the Services.
“Customer” means a staffing agency, recruiting agency, employer, company, or other organization that purchases, subscribes to, or otherwise uses the Services.
“Customer Content” means resumes, candidate information, job information, recruiter notes, client information, communications, files, instructions, and other information submitted to or processed through the Services by or for a Customer.
“Order Form” means an ordering document, subscription page, proposal, statement of work, or other written agreement describing a Customer’s plan, fees, usage limits, or service term.
“Profile Viewer” means an individual who accesses or interacts with a shared candidate profile.
“Services” has the meaning stated in Section 1.
ZOCALO provides software and related services for recruiting, staffing, candidate presentation, client collaboration, communication, and recruiting-workflow management.
Depending on the Customer’s plan and enabled features, the Services may help users:
Features may vary by plan, Customer configuration, location, integration availability, and product version.
Direct staffing, placement, retained-search, or other recruiting services may be governed by a separate recruiting or agency agreement. Any placement fees, guarantees, payment terms, or candidate-ownership terms stated in that separate agreement will control over these Terms.
You must be at least 18 years old and legally capable of entering into a contract to use the Services.
The Services are intended for professional and business use. You may use them only for lawful recruiting, staffing, employment, candidate-evaluation, client-collaboration, or related business purposes.
You may not access the Services if:
Customers and Authorized Users must provide accurate, current, and complete information when registering for or using the Services.
You are responsible for:
Customer administrators may add, remove, or manage Authorized Users. The Customer is responsible for ensuring that its Authorized Users comply with these Terms.
An account may not be shared among multiple individuals unless ZOCALO expressly permits that type of account sharing. Credentials may not be provided to someone outside the applicable Customer organization.
ZOCALO may use work-email verification, company-domain verification, one-time links, session identifiers, or other authentication measures. These measures are intended to reduce unauthorized access but do not guarantee that every person accessing a profile is who they claim to be.
ZOCALO may suspend or restrict credentials, sessions, links, or domains that appear compromised, inaccurate, abusive, or unauthorized.
Candidate profiles shared through ZOCALO are intended for a limited and legitimate recruiting purpose.
Unless the Customer that shared a profile authorizes otherwise, a Profile Viewer may use the profile only to:
Candidate profiles and their contents must be treated as private and confidential.
A Profile Viewer may share a profile internally only with people who:
You may not:
A Customer or ZOCALO may revoke or restrict profile access at any time.
When you enter or verify a work email address, access a candidate profile, or interact with the Services, ZOCALO may record information about that access and activity.
This may include:
This activity may be associated with your work email address, organization, domain, account, device, browser, or session.
Profile access and related activity may be made available to the Customer that shared or manages the profile and to that Customer’s Authorized Users.
By accessing or interacting with a shared candidate profile, you acknowledge that this activity may be recorded and made visible in this manner, as further described in the Privacy Policy.
Engagement information indicates interaction with a profile. It does not necessarily mean that a person or organization:
Customers and Authorized Users are responsible for interpreting engagement information reasonably and using it only for legitimate recruiting and workflow purposes.
As between ZOCALO and the Customer, the Customer retains its ownership rights in Customer Content.
The Customer grants ZOCALO a limited, nonexclusive, worldwide, royalty-free license to host, store, copy, transmit, display, format, organize, summarize, analyze, and otherwise process Customer Content as reasonably necessary to:
This license continues for as long as reasonably necessary to provide the Services and fulfill ZOCALO’s legal, security, backup, and retention obligations.
The Customer represents and warrants that:
Customers should not submit Social Security numbers, complete financial-account numbers, medical records, biometric identifiers, government identification documents, or similarly sensitive information unless that information is necessary, lawful, and expressly supported by the Services.
ZOCALO may remove, restrict, or refuse to process Customer Content that reasonably appears to violate these Terms, applicable law, another person’s rights, or ZOCALO’s security requirements.
ZOCALO is not required to independently verify every resume, job description, recruiter note, professional contact, candidate representation, or other item of Customer Content.
Customers are responsible for maintaining copies of information they need. Unless expressly stated in an Order Form, the Services are not intended to be the Customer’s sole permanent recordkeeping or archival system.
Customers are responsible for their recruiting, staffing, and employment practices.
This includes responsibility for:
Unless a separate signed agreement expressly states otherwise, the software Services do not make ZOCALO:
The Services are not designed to provide consumer reports under the Fair Credit Reporting Act or similar laws. You may not use information obtained through the Services to determine eligibility for credit, insurance, housing, or another purpose regulated as consumer-reporting activity unless ZOCALO has expressly agreed in writing that the relevant Service is designed for that purpose.
You may not use the Services to make or facilitate an unlawful employment decision based on race, color, religion, sex, pregnancy, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, veteran status, or any other protected characteristic.
ZOCALO may use artificial intelligence, machine learning, algorithms, and other automated technologies to assist with recruiting workflows.
These features may help:
AI-generated content may be incomplete, inaccurate, outdated, biased, or unsuitable for a particular situation.
You are responsible for:
AI-generated outputs are not legal, employment, human-resources, compliance, or professional advice.
ZOCALO does not guarantee that an AI recommendation, Candidate match, contact recommendation, email, profile, or other output will produce a response, interview, placement, hire, or other result.
AI outputs may not be unique. Other users may receive the same or similar content.
As between ZOCALO and the Customer, the Customer may use outputs generated specifically for it, subject to these Terms and to the extent permitted by applicable law. ZOCALO retains all rights in the Services, underlying models, systems, prompts, workflows, algorithms, methods, templates, and technology used to generate those outputs.
You may not use ZOCALO outputs as the sole basis for an employment decision that has a legal or similarly significant effect on a Candidate.
The Services may allow Customers to create, personalize, send, or manage recruiting and business communications.
When a Customer directs ZOCALO to send or facilitate a communication, the Customer:
Customers may not use the Services to send spam, facilitate abusive campaigns, impersonate another person, conceal the origin of a message, or contact people who have validly opted out.
ZOCALO may:
ZOCALO does not guarantee message delivery, inbox placement, response rates, or business outcomes.
The Customer remains responsible for communications sent at its direction, even when ZOCALO provides the technology, suggested wording, automation, or delivery service.
The Services may use professional or business information obtained from Customers, public sources, integrations, commercial data providers, recruiting providers, or other third parties.
Such information may include:
Third-party and public-source information may be inaccurate, incomplete, outdated, or duplicated. Customers should verify important contact and employment information before relying on it.
Unless expressly permitted in an Order Form, you may not:
Your use of third-party data may also be subject to provider-specific terms and restrictions.
Customers may connect the Services to applicant tracking systems, customer relationship management systems, email providers, calendar providers, authentication services, data providers, and other third-party platforms.
By enabling an integration, you authorize ZOCALO to access, exchange, and process information through that integration within the permissions you approve.
You are responsible for:
Third-party integrations are controlled by their providers. ZOCALO is not responsible for:
ZOCALO may modify, suspend, or discontinue an integration if the provider changes its service, access terms, technical requirements, or permissions.
ZOCALO processes personal information as described in its Privacy Policy.
When ZOCALO processes Customer Content on a Customer’s behalf, the Customer generally determines the purposes and means of that processing, and ZOCALO generally acts as the Customer’s processor, service provider, or contractor.
A separate Data Processing Agreement may apply where required or agreed. If an executed Data Processing Agreement conflicts with these Terms regarding personal-data processing, the Data Processing Agreement will control for that issue.
ZOCALO may use subprocessors and service providers to deliver the Services.
ZOCALO uses administrative, technical, and organizational safeguards designed to protect the Services and Customer Content. No system, service, network, transmission, or storage environment can be guaranteed to be completely secure.
Customers and users must use reasonable security measures, including protecting:
You must promptly notify ZOCALO at info@zocalo26.com if you reasonably believe that an account, candidate profile, access link, or connected service has been compromised.
Fees, billing frequency, subscription terms, usage limits, and included features will be stated in the applicable Order Form or purchasing interface.
Unless otherwise stated:
If an Order Form provides for automatic renewal, the subscription will renew for the stated renewal period unless either party gives timely notice of non-renewal in the manner stated in the Order Form.
ZOCALO may change subscription pricing for a future renewal term by providing reasonable advance notice. A fee change will not retroactively alter fees already due for the current committed term.
A Customer that disputes an invoice must notify ZOCALO within 30 days after the invoice date and explain the basis for the dispute. Undisputed amounts remain payable.
ZOCALO may offer free trials, pilot programs, demonstrations, or beta access.
Unless clearly disclosed before the trial begins, a free trial will not automatically convert into a paid subscription.
ZOCALO may modify or end a free trial or beta program at any time. Beta features may be incomplete, change without notice, and contain errors.
Subject to these Terms, the applicable Order Form, and payment of required fees, ZOCALO grants you a limited, nonexclusive, nontransferable, nonsublicensable, revocable right to access and use the Services for your authorized internal business purposes.
This license does not transfer ownership of the Services or ZOCALO technology.
You may not:
ZOCALO and its licensors own all right, title, and interest in and to:
Except for the limited license expressly granted in these Terms, no rights are transferred to you.
A Customer retains ownership of its own names, trademarks, and logos. The Customer grants ZOCALO permission to display those materials within the Services as necessary to provide Customer-branded profiles, portals, communications, or other requested functionality.
Neither party may use the other party’s name or logo in public marketing, a press release, or a customer list without permission or a separate written agreement.
You may provide ideas, suggestions, feature requests, corrections, or other feedback concerning the Services.
Feedback is voluntary and is not treated as confidential unless ZOCALO agrees otherwise in writing.
You grant ZOCALO a perpetual, worldwide, irrevocable, transferable, sublicensable, royalty-free right to use, reproduce, modify, develop, commercialize, and otherwise use that feedback without restriction or compensation.
This does not give ZOCALO ownership of Customer Content merely because Customer Content is included in a support request.
ZOCALO may collect and analyze information concerning the provision, operation, security, use, and performance of the Services.
This may include:
ZOCALO may use this information to:
ZOCALO may use and disclose aggregated or de-identified information for legitimate business purposes, provided that it does not reasonably identify an individual or Customer.
ZOCALO will not attempt to re-identify information that it maintains as de-identified, except where permitted by law to test whether de-identification remains effective.
Each party may receive confidential or proprietary information belonging to the other.
“Confidential Information” includes nonpublic business, technical, financial, product, security, customer, candidate, recruiting, and operational information that is marked confidential or should reasonably be understood to be confidential.
Customer Content is the Customer’s Confidential Information. Nonpublic information about the Services, product roadmap, technology, pricing, models, security, and performance is ZOCALO’s Confidential Information.
The receiving party will:
Confidential Information does not include information that the receiving party can demonstrate:
A receiving party may disclose Confidential Information where legally required, provided it gives advance notice when legally permitted and reasonably cooperates with efforts to limit the disclosure.
Profile Viewers must keep nonpublic Candidate information confidential for as long as that information remains nonpublic.
Unauthorized use or disclosure of Confidential Information may cause harm that cannot be adequately remedied by money alone. The affected party may seek appropriate injunctive or equitable relief in addition to other available remedies.
You may not use or attempt to use the Services to:
ZOCALO may investigate suspected violations and cooperate with Customers, service providers, regulators, or law enforcement where reasonably necessary and legally permitted.
Customers, Candidates, Profile Viewers, hiring managers, and other users are responsible for their interactions and decisions.
ZOCALO does not guarantee:
Except where ZOCALO has entered into a separate recruiting agreement, disputes concerning Candidate representation, ownership, fees, hiring decisions, communications, employment, or interactions among users should be resolved directly among the applicable parties.
To the fullest extent permitted by law, ZOCALO is not responsible for harm caused solely by the conduct, statements, omissions, or employment decisions of a Customer, Candidate, Profile Viewer, or other third party.
The Services may include third-party information, professional-profile links, websites, files, integrations, or content.
ZOCALO does not control and is not responsible for third-party:
A link or integration does not mean that ZOCALO endorses the third party.
Your use of a third-party service is governed by the third party’s terms and privacy practices.
ZOCALO may improve, modify, add, remove, or discontinue features as the Services evolve.
For paid Customers, ZOCALO will use commercially reasonable efforts to provide notice before materially discontinuing a core paid feature, unless immediate action is reasonably necessary for security, legal compliance, third-party service changes, or prevention of harm.
The Services may be unavailable from time to time because of:
Unless an executed service-level agreement states otherwise, ZOCALO does not guarantee a specific uptime percentage or uninterrupted availability.
You may stop using the Services at any time.
A Customer may cancel or decline renewal according to its applicable Order Form.
ZOCALO may suspend, limit, or terminate access where reasonably necessary because of:
Where practical, ZOCALO will provide notice and an opportunity to correct a curable breach before terminating a paid Customer account. Immediate suspension may occur where necessary to protect security, privacy, legal compliance, or other users.
Upon termination:
Customers are responsible for exporting information they need before access ends, subject to available export functionality.
Sections that by their nature should survive termination will survive, including provisions concerning ownership, confidentiality, aggregated data, disclaimers, liability, indemnification, disputes, and accrued payment obligations.
To the fullest extent permitted by law, the Services are provided “as is” and “as available.”
ZOCALO disclaims all warranties not expressly stated in a signed agreement, including implied warranties of:
ZOCALO does not warrant that:
No oral or written statement creates a warranty unless included in an authorized written agreement signed by ZOCALO.
To the fullest extent permitted by law, ZOCALO and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
This exclusion includes damages for:
This exclusion applies regardless of the theory of liability and even if ZOCALO was advised that such damages were possible.
To the fullest extent permitted by law, ZOCALO’s total aggregate liability arising out of or relating to the Services or these Terms will not exceed:
These limitations apply collectively to all claims and will not be increased by the existence of multiple incidents, claims, or parties.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
The limitations applicable to ZOCALO do not limit:
You will defend, indemnify, and hold harmless ZOCALO and its affiliates, officers, directors, employees, contractors, and agents from third-party claims, damages, judgments, liabilities, losses, penalties, costs, and reasonable attorneys’ fees arising out of or relating to:
ZOCALO will:
You may not settle a claim in a manner that admits wrongdoing by ZOCALO, imposes an obligation on ZOCALO, or restricts ZOCALO’s business without ZOCALO’s written consent.
You are not required to indemnify ZOCALO to the extent a claim was directly caused by ZOCALO’s gross negligence, willful misconduct, or material breach of its own obligations.
ZOCALO respects intellectual-property rights.
A person who believes that content available through the Services infringes their copyright or another intellectual-property right may contact:
Email: info@zocalo26.com
Subject: Intellectual Property Complaint
The notice should include:
ZOCALO may remove or restrict disputed content and may terminate repeat infringers where appropriate.
Before filing a lawsuit arising from these Terms or the Services, the complaining party will send written notice describing:
The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice.
This requirement does not prevent either party from seeking immediate temporary or injunctive relief where necessary to protect confidential information, intellectual property, security, or access to the Services.
Dispute notices to ZOCALO must be sent to:
Zocalo LLC
2447 Pacific Coast Hwy, Suite 200
Hermosa Beach, CA 90254
United States
Email: info@zocalo26.com
Subject: Legal Notice
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, except to the extent applicable law requires otherwise.
Any lawsuit arising out of or relating to these Terms or the Services must be brought exclusively in:
Each party consents to the personal jurisdiction of those courts and waives objections based on venue or an inconvenient forum.
To the extent permitted by law, the prevailing party in an action arising from these Terms may recover its reasonable attorneys’ fees and costs.
Nothing in this section prevents ZOCALO from seeking injunctive or equitable relief in another jurisdiction to protect its intellectual property, Confidential Information, systems, or users.
ZOCALO may update these Terms to reflect changes in the Services, business practices, technology, or legal requirements.
The updated Terms will include a revised “Last Updated” date.
For material changes affecting an active paid subscription, ZOCALO will provide reasonable notice by email, through the Services, or by another appropriate method unless a change must take effect sooner for legal, security, or emergency reasons.
Continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms.
A change will not retroactively alter rights or obligations arising before its effective date unless required by law or agreed by the parties.
You agree that ZOCALO may provide agreements, notices, disclosures, invoices, updates, and other communications electronically, including by email or through the Services.
You are responsible for maintaining a current email address and reviewing notices sent to that address.
Electronic communications satisfy any legal requirement that a communication be in writing to the extent permitted by law.
You may retain copies of these Terms and other electronic records for your files.
These Terms, the applicable Order Form, and any separately executed agreement constitute the complete agreement concerning the Services and replace prior discussions or understandings regarding the same subject.
If documents conflict, the following order generally applies:
You may not assign these Terms without ZOCALO’s written consent, except as part of a merger or sale of substantially all of your business where the successor agrees to these Terms and is not a direct competitor of ZOCALO.
ZOCALO may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer to an affiliate.
ZOCALO is not responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, government action, internet or utility failures, cloud-provider failures, epidemics, cyberattacks, or third-party service interruptions.
If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will remain effective.
A failure to enforce a provision is not a waiver of the right to enforce it later.
The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary relationship, franchise, employment relationship, or agency relationship.
Neither party may bind the other except as expressly authorized.
You may not use or export the Services in violation of applicable export-control, sanctions, or trade laws.
Except for the ZOCALO parties protected by the warranty, liability, and indemnification provisions, these Terms do not create rights for anyone who is not a party to them.
Section headings are provided for convenience and do not change the meaning of these Terms.
Questions regarding these Terms may be sent to:
Zocalo LLC
2447 Pacific Coast Hwy, Suite 200
Hermosa Beach, CA 90254
United States
Email: info@zocalo26.com